Exchange policies: You have
a 15 day 100% guarantee to exchange the merchandise from the date of delivery.
You must e-mail us to make
arrangements for any exchanges. Please do not take it upon yourself to
simply return any merchandise for an exchange or you will void any and all
exchange rights. We will provide instructions to you via e-mail on how,
when and where. All orders exchanged, for other than damages, will be charged a
25% restocking fee plus shipping. Warranty policies:
We
have a 15 day 100% warranty guarantee from the date of delivery. If you have warranty
claims or damages, please e-mail us. Simply type in the subj. line
"Damaged". In the body of the e-mail type "Damaged" and the
the number of the item(s) damaged. Example: COMMENTS:
"Damaged; 00023; 00049". If a shipment or part of a shipment is
missing, then the same applies. PLEASE DO NOT CALL IN DAMAGES. You
may be required to take pictures of the damages, preferably digital to be sent
by e-mail. upon receiving the pictures, you may exchange the item one (1) for
one (1) or exchange the item for another product. If you exchange the item for
another product an adjustment may be made to cover the remaining balance.
Please allow time to process and look at your statement before contacting us
with further questions.
Cancellation policies:
Once
you submit your order the order will be processed ASAP. You have the option of
cancelling your order until the new day starts at midnight. Eastern Daylight
Time (EDT) or Eastern Savings Time (EST). Once the new day starts your order
becomes "FINAL." You may Exchage the product. for up to 15 days.
(Please see the Exchange Policy.)
E-mail cancellations must contain the following:
First name,
last name,
order number,
and email address.
This information must be identical to the information
originally submitted on your order. Please provide contact information so that
we may contact you if we have questions in regards to canceling your order.
Out of Stock policies:
The most important thing to keep in mind when ordering is
that our stock balances fluctuate throughout the day with sales demand and
stock that we receive from the manufacturers. Items are constantly being sold
and our stock is constantly being replenished. If the item is identified as
"Out of Stock", we can special order the item for you and ship it as
soon as we get it. Most items ship within 2 weeks.
Shipping Rates:
To
see a current list of our shipping rates please follow the following link. Please
note that the rates may vary and may be changed at anytime without prior notice
to the customer.
